Professional Services
From initial deployment to ongoing training and deep integration of Signal Sciences data into your systems and processes, we are here to help at every step. Whether you’re a small business with a one-person security team or a large enterprise, our team of application security experts—technical account managers (TAM)—will partner with you for success.
Implementation and Deployment Services
A successful initial deployment of Signal Sciences in your environment is key to stopping web app and API threats. Our team’s passion for technical excellence means they will work with you to successfully plan, test, and deploy the solution to protect your applications.
Implementation services are great for first-time customers as well as long standing customers broadening their deployments.
- Realize quickest time to value with deployment assistance
- Spread organizational awareness of a new security tool
- Mitigate risk with automated protections around unique business logic
- Streamline deployment with customized health check
Essentials Services Offerings
Fully leveraging the protective capabilities of Signal Sciences means providing your teams additional training, knowledge and assessment of your Signal Sciences deployment. Essentials Services are provided in three main offerings. We can also provide customized services to suit your organization’s needs.
| CONTINUITY ESSENTIALS |
TAM ESSENTIALS |
STRATEGIC TAM ESSENTIALS |
|
|---|---|---|---|
| Training 101 Course | |||
| Quarterly Health Check | |||
| Quarterly Health Check Plus | |||
| Monthly Checkin Call | |||
| Access to TAM Shared Resource Pool | |||
| Access to a Named TAM Resource |
The Signal Sciences difference
Expert Assistance and Guidance
Our team of Technical Account Managers (TAM) have extensive security and product knowledge to help your teams advance web security efforts.
- Augment your team with expert resources to help you gain the most from your security investment
- Gain deep insights into your applications and how to best protect your footprint
Ongoing Training and Best Practices
We offer two training courses to get your team up and running as well as learn more advanced troubleshooting.
- SigSci 101: Console review, simulated app attacks, and best practices. Recommended for all new customers
- SigSci 201: Advanced troubleshooting and how to extract, transform, and load data into your other tools and services
“Working with Signal Sciences has been an excellent experience. Their openness and no-nonsense approach to solving our problems are refreshing compared to other vendors.”
Mike Gruen, VP Engineering & CISO