Professional Services

We help your teams detect and defend against real world threats.

From initial deployment to ongoing training and deep integration of Signal Sciences data into your systems and processes, we are here to help at every step. Our team of technical experts have extensive security and product knowledge to support your teams advance their web security efforts.

Whether you’re a small business with a one-person security team or a large enterprise, we pride ourselves on being our customers’ main advocates in gaining the most value from your investment.

Service Offerings

Implementation Services
TAM Shared Services
TAM Enterprise Services
ELA TAM Enterprise Services
Deployment Services
Yes

1 web app

Yes

2 web apps

Yes

5 web apps

Yes

Unlimited web apps

Training 101 Course
Yes

Yes

Yes

Yes

Power Rules
Yes

5

Yes

10

Yes

15

Yes

Unlimited

Quarterly Health Check
Yes

Quarterly Health Check Plus

Yes

Yes

Yes

Access to TAM Shared Resource Pool

Yes

Access to a Named TAM Resource

Yes

Yes

The Signal Sciences difference

Dedicated, expert assistance and guidance

Our team of Technical Account Managers (TAM) have extensive security and product knowledge to help your teams advance web security efforts.

  • Augment your team with expert resources to help you gain the most from your security investment
  • Gain deep insights into your applications and how to best protect your footprint

New app or team onboarding

Implementation services are great for first-time customers as well as long standing customers broadening their deployments.

  • Realize quickest time to value with deployment assistance
  • Spread organizational awareness of a new security tool
  • Mitigate risk with automated protections around unique business logic
  • Streamline deployment with customized health check

Ongoing training and best practices

We offer two training courses to get your team up and running as well as learn more advanced troubleshooting.

  • SigSci 101: Dashboard review, simulated app attacks, and best practices. Recommended for all new customers
  • SigSci 201: Advanced troubleshooting and how to extract, transform, and load data into your other tools and services